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Italian Customer Service Advisor
Salary: £10-21k Per annum DOE Location: Ashton Under Lyne Hours: Full Time

Our client based in Ashton is currently looking to recruit an Italian Customer Service Advisor. The successful candidate will be responsible for multiple customer accounts in their Industrial Business Unit. To handle incoming calls and inquiries from customers and ensure requests are processed quickly and ensure orders are entered efficiently with zero error.

A main responsibility for the Customer Care Co-ordinator is timely and professional customer communication throughout the order cycle which will require accurate keeping of correspondence with customers (also via Microsoft CRM).

Opening and following up on customer’s complaints until final resolution using initiative and a defined escalation processes is also a key part of the role.

To ensure all customer needs are met there is the need to communicate and coordinate with sales, manufacturing and operations across international sites. The suitable candidate will demonstrate high levels of resilience, absolute customer focus and cultivate a team spirit in a fast paced environment

Provision of excellent service to a group of assigned accounts and to develop and maintain a good relationship with customers and sales teams
Co-ordination of customer requirements from enquiry to delivery
Entering customer orders and sample requests
Liaise with customers via telephone and email
Liaise with other internal departments- across sites - to ensure that the needs of the customer are met
Provide support to the external sales team - preparing quotes, prices, CRM support
Compilation of any pertinent information that may have an effect on the business and/or the business’ relationship with its own accounts and communication of that information accordingly via CRM
Ensuring internet/web customer enquiries are dealt with in a timely fashion
Responding to and managing customer complaints in a friendly and effective manner
Providing support and cover for other team members during absences
Ensuring own personal contribution is in line with the KPls of the customer care team
Essential skills:

•    Fluent English plus an additional language (Italian)

•    Excellent communicator - the ability to communicate effectively at various levels across the business

•    Proactive problem solver willing to constantly acquire knowledge

•    Ability to work under pressure, think ahead and set the right priorities

•    Have good knowledge of MS Office (Outlook, Excel and Word)  If the candidate has SAP this would be an advantage

Benefits:

Free car parking

Pension Scheme 5% contribution

Gym on site

Retail benefit scheme

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Latest vacancies Cover Management Recruitment