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German Speaking Customer Care Coordinator
Salary: £20000 - £21000/annum Location: Ashton Under Lyne Hours: Full Time

RESPONSIBILITIES

The successful candidate will be responsible for multiple customer accounts in our Industrial Business Unit. To handle incoming calls and inquiries from customers and ensure requests are processed quickly and ensure orders are entered efficiently with zero error. A main responsibility for the Customer Care Co-ordinator is timely and professional customer communication throughout the order cycle which will require accurate keeping of correspondence with customers (also via Microsoft CRM).

Opening and following up on customer’s complaints until final resolution using initiative and a defined escalation processes is also a key part of the role. To ensure all customer needs are met there is the need to communicate and coordinate with sales, manufacturing and operations across international sites. The suitable candidate will demonstrate high levels of resilience, absolute customer focus and cultivate a team spirit in a fast paced environment


• Provision of excellent service to a group of assigned accounts and to develop and maintain a good relationship with customers and sales teams
• Co-ordination of customer requirements from enquiry to delivery
• Entering customer orders and sample requests
• Liaise with customers via telephone and email
• Liaise with other internal departments – across sites - to ensure that the needs of the customer are met
• Provide support to the external sales team – preparing quotes, prices, CRM support
• Compilation of any pertinent information that may have an effect on the business and/or the business’ relationship with its own accounts and communication of that information accordingly via CRM
• Ensuring internet/web customer enquiries are dealt with in a timely fashion
• Responding to and managing customer complaints in a friendly and effective manner
• Providing support and cover for other team members during absences
• Ensuring own personal contribution is in line with the KPIs of the customer care team

Essential skills:
• Fluent English German, any other languages highly advantageous
• Flexible team player with a can-do attitude
• Responsible and commercially aware, confident and service minded
• Excellent communicator – the ability to communicate effectively at various levels across the business
• Proactive problem solver willing to constantly acquire knowledge
• Ability to work under pressure, think ahead and set the right priorities
• Have good knowledge of MS Office (Outlook, Excel, Word)
Essential experience/ qualifications:
• Customer service experience ideally in the manufacturing environment
• Experience in dealing with internal and external customers from international backgrounds with awareness of relevant cultural differences
• Understanding of supply chain across international sites
Desirable skills/experience/ qualifications:
• Ideally have knowledge of SAP and Microsoft CRM

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Latest vacancies Cover Management Recruitment