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Dispensary Administrator
Salary: £17,000 Location: Denton Hours: Full Time

Our client based in Denton are currently recruiting for a Dispensary Administrator.

Duties to include:

Processing of orders received via all channels into the dispensing centre, including those received electronically as part of the Electronic Prescription Service (EPS), in an accurate and timely manner.
Maintain and update as required knowledge of industry, dispensing regulations, and stoma and urology related products, to enable informed advice for patient base.
To ensure all orders via all channels (post, telephone, electronically) are processed with accuracy and prescription requests are made the same day.
To liase with Health Care Professionals (GPs, Stoma Care Nurses) to ensure all prescription requests are managed expediently for timely dispensing to support patient needs.
To ensure all customers queries are handled professionally by setting timeframes for resolution and making sure continuous channels of communication take place with the customer until resolved, if additional support is required or if problem deems necessary seek advice from manager, at all times ensure the appropriate internal procedure is followed for logging issues.
Meet deadlines, timeframes and objectives pre-agreed according to meet business needs.
Experience

Ideally have a customer service background in a sales or administration role.
Dealings with customers in making their needs a priority when decision making.
Healthcare experience is desirable.
Use to a fast paced working environment.

Skill Set

Computer literacy with Microsoft office and data entry skills.
Professional and friendly telephone manner with excellent communication skills, both verbal and written.
Excellent organisational skills, capable of working to deadlines and works well under pressure.
Comprehensive and up-to-date product knowledge and understanding of clinical terminology (preferred but not essential).

Hours
Monday to Friday 9am till 5pm.

2 x Contracts

1x Maternity Cover
1 x12 month Contract (potential to be extended)

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