Latest vacancies Cover Management Recruitment
Part Time Customer Services Clerk
Salary: £ Location: Hyde Hours: Full Time

Primary Objectives
• Receipt and processing of orders via fax, phone, post and email.
• Dealing with enquiries and complaints through to satisfactory completion.
• Tele-care. Regular contact with smaller accounts for the purpose of updating on new products etc.
• General office duties including filing, faxing and photocopying etc.
• Provide standard quotes.
• Actioning emails and verbal action requests from the External Sales Team.
• Oversee the Showroom and Meeting Rooms daily to ensure they are stocked with Books and Price Lists.
Specific Responsibilities
• Processing customer orders in time-received order, accurately and promptly, ensuring a smooth order flow to the Stores and despatch departments.
• Informing customers of any delays due to out of stock or other problems.
• Handling customer complaints, ensuring good customer services at all times. Arranging collections from customers via the carrier company and replacement orders where necessary.
• Liaising with Area Sales Managers to inform them of any relevant customer details, booking Area Sales Managers appointment / schedules.
• Regularly telephoning a specific list of customers with updated information and logging the calls made for assessment purposes.

General Duties
• Your work place and working area must be kept clean and tidy and all paperwork filed accordingly. You must adhere to the Company’s Health and Safety standards as defined in the Health and Safety Policy.
• Perform within the requirements of your position and maintain the Company’s Quality Procedures.
• Carry out any other duties when required. This may involve working in other departments/offices.

Qualifications / Skills Required
• Strong product knowledge (To be gained in induction training)
• Excellent communication skills / telephone manner.
• Computer Literate with all Microsoft office, Word, Excel, Outlook etc.
• Numerate, accurate and organised.
• Ability to meet deadlines and targets.
• Busy Office based Customer Service background.
• Be able to work as part of a team.

Hours of Work- 12pm to 5.00pm Monday to Friday, 25 hrs per week
28 days holiday inc. stat rising by 1 day for each completed holiday calendar year up to a max annual entitlement of 33 days, Auto enrolled 4% Contributory from Co – deferred for 3 months, Heavily subsidised on-site canteen, Free car parking, 3 month probationary period following which eligible for & Life Assurance x 1

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